Service Update :                 Coronavirus

Connect is now offering limited counselling sessions for clients.

To request, please ring 01276 24210 and leave a message.

We are now open for some clients who have a booked appointment in person.

Can we help?

Connect is a professional counselling service.

We are a Christian organisation serving the community.

Connect is a counselling service offering help and support to individuals, couples and families experiencing a range of problems, such as anxiety, depression, inability to cope, relationship issues, bereavement and more.

We abide by the British Association for Counselling and Psychotherapy Ethical Framework for the Counselling Professions and the Association of Christian Counsellors code of Ethics and Practice.

Connect offers counselling to adults and families, irrespective of gender, sexual orientation, religion or ethnic origin.

Our Counsellors have undertaken professional training, with further training for Couples and Family Therapy work.

We also offer placements to those in Counsellor Training and hold training workshops.

Connect is not a crisis, advisory or a befriending service.

Counselling is based on listening, not giving advice and does not offer quick and easy answers. The process helps people to see their situation more clearly, enabling them to take responsibility for their own life and to make their own decisions.

Connect has BACP accreditation

Connect first awarded BACP Accredited Service Status in 2014.

In order to become an Accredited Service with the British Association for Counselling and Psychotherapy. (BACP), Connect must show a high level of professional standards and fulfil strict guidelines of service to the public.

The Accreditation is valid for 5 years providing our standards are maintained.  We have now completed the process again, and been awarded accreditation to continue to the end of 2024.

For individuals, an initial one-off appointment is offered with one of our counsellors. They will ask you about your situation and explain the counselling process. If you wish to proceed, and we accept you into counselling, you will be offered a regular, weekly 50 minute session with an appropriate counsellor for as many times as needed.

Couples and Family Therapy appointments are given as soon as they become available.

There is no fixed charge for counselling, however Connect is a charity and we rely on regular voluntary donations to meet our costs. Whilst no one is refused help through lack of funds, we ask that you consider a realistic voluntary donation to help towards the continued provision of our service, bearing in mind that it costs Connect £40 to provide each session.

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Confidentiality is maintained throughout the service within the law.

How do I obtain help?

To make an appointment or for further information please contact Connect on 01276 24210

The office is now usually staffed Monday to Friday, from 9.30am.

If an answering machine takes your message, someone will return your call as soon as possible. However,  due to Coronavirus in the UK, only limited in person appointment times can currently be offered to clients. During the pandemic, we are also able to provide some sessions remotely, eg via zoom, but this depends on individual circumstance.

Appointments in normal circumstances would be offered Mon to Thu from 9.30am to 8.30pm and Friday 9:30am  to 3pm.


Connect Counselling service apologises that at present the toilets on site only have limited access. It is the intention of Connect to improve accessibility to these whenever we can 


What to expect when you contact Connect:

Telephoning the Connect office on 01276 24210 for an appointment is the first step. Details are taken and if an appointment is not available, the office will call back, usually within a few weeks, with a date for an Intake assessment appointment.

First assessment appointment – A counsellor will explain more about counselling and what we can offer at Connect and there will be an opportunity to explain your situation, discuss concerns and whether this is the right time to pursue counselling. If the counsellor feels that counselling is not right for someone this is explained before proceeding with a regular counsellor. The client will then be placed on a waiting list until a space becomes available at a time that matches their availability. Waiting time can vary and may take up to a few months.

Allocation is then made to a suitable counsellor. This is usually someone different to the counsellor seen at the assessment appointment.

At the first session with the regular counsellor, a weekly commitment is agreed between the client and the counsellor to meet at Connect for 50 minutes on the same day, at the same time each week, in order to work together effectively.

The counselling process can be approached in a variety of different ways but at Connect, it is always led by the client as to what they want to talk about and at their own speed. The number of sessions will be determined by both the client and counsellor and depending on needs.

Connect is a registered charity and does not have a set fee for counselling or family therapy, but in order for us to meet some of the cost and enable us to continue to run a service, we do ask for a voluntary monetary donation for each session if possible. This is negotiated and agreed at the first assessment appointment and we will never turn anyone away through lack of funds. Our main aim is to give everybody, the opportunity to address their problems and work towards improving their quality of life, so if you think we can help, give Connect office a ring on 01276 24210.